If you are in need of immediate help, your best option is to contact us through email@example.com. Our team members will work to respond as fast as they can.
Once you log in to your account, view your orders to see an order status, your tracking will be there. You will also receive an email with the tracking number.
We pride ourselves on fast shipping, therefore we can only accept a cancellation request up to 1 hour from the time an order was placed. After that time frame no order cancellation request can be accepted because the order has been processed. A written email to firstname.lastname@example.org or call at 888-477-2530 must be made to cancel the order. Text messages are not accepted to our number. Also, the contact us form on the website can be filled out.
Once the order has been placed, you have up to 1 hour to change the order. Please remember a change in order can also result in price adjustment depending on what is being added to the order.
We want you to feel like very item is the perfect match for you. However, we understand from time to time, people may want to return the product for many reasons. You can return most items for a refund within 30 days from delivery. Return shipping cost apply if your purchased the incorrect part (meaning your VIN Validates the part does not fit) or need to make a general return. To return a damaged product or completely wrong product, our team will require you send pictures to email@example.com and one of our team members will evaluate the situation. Based on this evaluation, if it is deemed that you were shipped bad quality parts, you will either be given a return label or a flat out refund.
We want every part to fit perfectly, but understand there can be cases that don't quite work out. This is why we require you to use our fitment check on our product pages and use the fitment notes section. If you are ever concerned a part may not fit, please call one of our agents at 888-477-2530 or email firstname.lastname@example.org and we will verify it for you.
If you need to return a part that doesn't fit your vehicle, contact us at email@example.com with your Vehicle Identification Number (VIN). Attach any and all pictures that CLEARLY show the product label with the part number, and the product images itself, take multiple positions, we'll need to this vet exactly what you received. After this, our team will evaluate our catalog, the manufacturer's catalog, and your VIN. If it is deemed that we sold you the wrong part, you will receive a full refund and instructions to either ship the product back (on our label) or to discard the part. However, if it is deemed you purchased the WRONG PART for your vehicle, you will be responsible for shipping the product back. We can provide great affordable shipping labels and freight costs to make this less expensive for you. No exceptions apply to incorrect purchases.
To receive your refund, the product that is returned back must be the following: In it's original, undamaged condition, if the item was originally delivered disassembled, it must be disassembled and lastly in its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.
You have a 30 Day Window to return your products from the date they were received (shows delivered based on your tracking number). If you try and return after this, your return will not be accepted. If you are within the 30 Day Window, please get the process started you can fill out the contact us form or email us at firstname.lastname@example.org explaining the reason for return and order number, full name. Our team will respond to you within 24-48 hours with a rma number and return instructions. Returns cannot be accepted without an RMA Number.No refund will be issued if returns are returned without an rma number. No return will be accepted if it has been opened and used . All orders have to be in their original shipping.
No Prepaid label is issued to the customer for returning the order. Customer is responsible for return shipping costs to our warehouse. PLEASE CHECK FITMENT FOR YOUR VEHICLE BEFORE PURCHASING THE PART.You are responsible for this and if the order does not fit the part has to be returned at your own expense.
We will ship products based on the address you provide, which you can find in your orders dashboard through your invoices. If you provide the incorrect address, change of shipping address fees will apply, no exceptions apply to this rule and no refunds will be provided for incorrect addresses provided. You can check your invoice to see the address formally put on your order.
The parts that have been returned will undergo an inspection which usually takes 3-5 business days. Once the warehouse confirms the parts that were returned are complete with no damage, we will process the refund. Once a refund is sent, it goes to your bank for a processing window (this can vary based on your bank). This is a secure method for your bank to vet the refund payment. Usually, this takes 5-7 business days but it can take up to 10 business days. If it's past 10 business days, please contact your bank and us at email@example.com with your order details. In a lot of cases, we can provide you with a refund tracing number sent to your bank to help you locate the status of your refund within your bank. Refunds cannot be provided immediately if the order received back in our warehouse is damaged or used our team will contact you via email with pictures and in such cases, a partial refund will be issued based upon the case. After we have processed the refund please remember it takes 5-7 business days for it to reflect on your original payment of method. This also depends on your bank processing time and maybe up to 10 business days depending on your bank's processing time.
Please be aware all the packages are shipped via Fedex, UPS, and or USPS, or other courier companies with unsigned delivery. If the package is lost in transit as per the courier company we can file a claim on your behalf with the shipping company. It takes 5-10 business days for the shipping company to provide a resolution. If it is declared lost a full refund is issued to the customer.
If a package is delivered at the address given and customer complains it has not been delivered in such a case a claim can be filed with the shipping company and the results take anywhere from 5-10 business days. In case the shipping company provides a result that it was not delivered a replacement order or refund will be issued. But if the shipping company denies the claim no reimbursement will be made to the customer.
If your order arrives damaged or opened, immediately email us at firstname.lastname@example.org with all the details such as full name, order number, and the pictures of the package showing it is damaged and any other information you think might be useful. Our team will contact you within 24 hours and resolve the issue by sending a replacement.
Products on AutoBuffy.com usually come with a 24 month warranty. However this can vary based on the brand, which we clearly display on our page. Please always check our website product details page for warranty details.
We currently accept Credit Cards through our processor of Stripe.com, Google Pay, and PayPal.
To File a Claim, please contact email@example.com to get a warranty claim form. Once filled out, we will need you to ship the parts back to the address of the manufacturer with specific instructions from the manufacturer. You will get manufacturer return instructions within 3 Business Days. Once you ship the defective item back to us, we'll send you a replacement, once the manufacturer approves it. This process can happen after tracking number provided of returned damaged goods or once the product is received in manufacturer return location. For more information email us at firstname.lastname@example.org.
When we provide a tracking number it can take up to 1 business day to begin to show movement. This doesn't mean your product isn't shipped, it means the product has not been updated on where it exactly is by the shipping carrier. If it's been more than 1 business days, please contact us at email@example.com or call us at 888-477-2530 with your order number and we'll find out where it exactly is. If we find out the product has not been shipped after 3 business days, you will be eligible to cancel the order for a full refund. Please Note: for this cancellation for a full refund happen, you must contact us first at firstname.lastname@example.org or 888-477-2530 and we must verify that the carrier and our supplier has indeed NOT shipped the product.
We ship products from multiple fulfilment partners throughout the country. Therefore sometimes to make shipping affordable and get you all the "In Stock" goods parts can come from all over the place. Our goal is to get you everything in one shipment, but with higher quantities or kit products, these multiple orders can happen.
Our team wants to help you as fast as they can. Please email email@example.com and allow up to 1 business day for a response.
We're open all business days, excluding holidays, from Monday to Friday, 8:30 am - 5 pm EST. Saturdays, 8:30 am - 12:00 PM EST is only customer service and sales support. Shipping will only occur Monday to Friday.
Our shipping cut off time is based on where the shipment is being shipped out of. In most cases it's 2:00 PM EST, but if it's coming from the West Coast, it can be 5:00 PM EST.
AutoBuffy ships anywhere in the United States. However, Hawaii, Alaska, or Puerto Rico may incur additional shipping charges.
No, we ship to physical addresses only. No exceptions apply.