30-Day Return Policy
Doesn't fit? That's on us — free return, full refund. Easy returns within 30 days of delivery for unused parts in original condition.
AutoBuffy administers this consumer return policy for all purchases made through autobuffy.com.
Effective September 15, 2026.
This policy supersedes and replaces all prior versions of the AutoBuffy return policy and applies to orders placed on or after September 15, 2026 (Eastern Time). Orders placed before that date are governed by the return policy in effect at the time of purchase — if you ordered under the previous policy, its terms (including no restocking fee) still apply to your return.
What Your Refund Looks Like
Every return falls into one of four categories. When the mistake is ours, you never pay a cent.
| Reason for return | Refund | Return shipping | Restocking fee |
|---|---|---|---|
| Doesn't fit — our fitment or listing error | Full refund, including original shipping | We pay | None |
| Ordered the wrong part / changed your mind | Part price minus 15% restocking fee; original shipping not refunded | You pay | 15% — waived if you choose store credit |
| Cancelled before shipping | Full refund | — | None |
| We shipped the wrong, incomplete, or damaged item | Full refund, including original shipping | We pay | None |
Need to Return an Order?
Start your return from your account dashboard. It only takes 2 minutes.
30-Day Window
Returns accepted within 30 days of delivery date
Original Condition
Parts must be unused and in original packaging
Fast Refunds
Processed within 5-7 business days after receipt
How to Return Your Order
Follow these simple steps to start your return
Log In to Your Account
Sign in to your AutoBuffy account and navigate to your dashboard. You'll see all your recent orders.
Sign In NowSelect Items to Return
Choose the order you want to return, select which items, specify the reason, and upload photos of the parts. This helps us process your return quickly.
Get Your Return Label
We'll review your request within 1 business day and email you a prepaid return shipping label if approved.
Ship It Back
Pack the items securely in their original packaging, attach the return label, and drop off at the specified carrier location.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
We Accept Returns On
- Unused parts in original, unopened packaging
- Parts received damaged or defective
- Wrong items shipped by us
- Parts that don't fit due to our error
- Orders within 30 days of delivery
We Cannot Accept
- Installed or used parts
- Parts showing installation attempts
- Electrical components that were connected
- Parts without original packaging
- Special-order or custom items
- Returns after 30-day window
Return Shipping Costs
Who pays for return shipping depends on the reason for the return
We Pay Return Shipping
- • Defective or damaged parts
- • Wrong item shipped
- • Fitment error on our side
- • Manufacturing defects
You Pay Return Shipping
- • Changed your mind
- • Ordered wrong part
- • No longer needed
- • Fitment not verified before ordering
These returns also carry a 15% restocking fee (waived when you choose store credit), and original shipping is not refunded. Applies to orders placed on or after Sept 15, 2026.
Appearance vs. photos: Our product images are supplied by the manufacturer and, for kits, represent the kit and its included components. Variations in appearance, color, packaging, branding, or labeling from the image shown online, where the part number and fitment are correct, are not considered defects and are not eligible for return on that basis alone. See our Terms for details.
Refund Processing Timeline
We process refunds as quickly as possible once we receive your return
Return Received (Day 0)
We receive your return at our facility and send you an email confirmation.
Inspection (Days 1-3)
Our team inspects the return to verify condition and original packaging.
Refund Initiated (Days 5-7)
Refund is processed to your original payment method. You'll receive an email confirmation.
Funds Available (Days 10-12)
Depending on your bank, funds appear in your account 3-5 business days after we process the refund.
Frequently Asked Questions
Quick answers to common return questions
Installed Parts? Check Warranty Coverage
Installed parts cannot be returned but may be covered under our warranty
Returns (Before Installation)
- • Part never installed
- • Original packaging intact
- • Within 30 days of delivery
- • Full refund when the error is ours; 15% restocking fee on wrong-part / changed-mind returns (waived with store credit)
Warranty (After Installation)
- • Part was installed
- • Failed during normal use
- • 24-month warranty coverage
- • Free replacement part
Need to file a warranty claim?
View Warranty PolicyNeed Help with Your Return?
Our support team responds to most inquiries within a few hours during business days.
Ready to Start Your Return?
The process is simple and only takes a few minutes from your account dashboard.